If you are planning to report a crash bug, please make sure you include enough information for debugging purpose.
- Make sure you have the latest Chrome version (on Windows go to Chrome Options->About Google Chrome)
- Try to get exact reproducible steps for the crash, if possible.
- Try to also provide more debugging info by either: .
- Reporting the crash directly: If possible, and you are using Google Chrome, enable crash reporting in Google Chrome's settings: go to chrome://chrome/settings, click "Show advanced settings..." and in the Privacy section select select "Automatically send usage statistics and crash reports to Google", then see the instructions below for getting a crash ID. (Note that if this setting was not already enabled, you'll need to reproduce the crash first.)
- Collecting crash data: Otherwise, see the instructions for collecting crash data.
Getting a Crash ID
If crash reporting is enabled, you should provide the crash ID in your bug report, or your client ID if the crash ID isn't available. Go to
chrome://crashes and see if your crash is listed. If so, copy and paste the crash ID into your bug report.
Otherwise, copy and paste the line containing "client_id" in your
Local State file from your profile into the bug report. The location of the profile depends on your platform:
- Vista and higher:
XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data on Windows XP
Collecting Crash Data
If crash reporting is not enabled, or no crash ID is available, you can collect raw crash data.
- You can capture a minidump file using windbg.exe:
- If you do not already have
windbg.exe, download it from Microsoft website
- Run WinDbg with this command -
windbg.exe -o <full path to chrome.exe>
- Keep hitting F5 until you hit an exception (Access violation or some other error) or until Chrome window comes up
- If Chrome Window opens successfully, try to reproduce the crash. When crash happens you should see an exception reported in WinDbg (Access violation or some other error)
- After the exception has been reported save the dump file by typing this exact command in WinDbg command
. dump C:\chrome.dmp (do not forget '
.' at the beginning)
- Once the dump file has been successfully saved, compress this dump file, upload it somewhere and post the link to the file along with the bug description.
- If you are using Chromium follow these instructions on how to get additional details about the Chromium crash on Ubuntu.
- System crash reports are logged to
~/Library/Logs/CrashReporter, so check there for a crash file from the time of your crash, and if there is one, attach it to your bug.